Privacy

What we hold about your account

Your email address, a hash of your password (never the password), and the browser sessions currently signed in. We keep an activity log of account actions — signing in, adding a domain, installing an SSH key, changing your password — so you can see what happened and when, on your account page.

What we hold about your Mac

The name you gave it, its chip and model, how much CPU and memory you allocated, and when it last checked in. That is the inventory needed to show you its status and to route traffic to it.

We cannot see inside the Linux server. Your files, your databases and the contents of your apps are on your machine. MacServe has no shell into it and no copy of it.

Domains, connections and traffic

The hostnames you connect, the DNS records we check to verify them, the certificates we issue, and the name and port of each app you publish.

Traffic to your sites passes through our relay so it can reach your Mac. We meter how many bytes moved, because that is what you are billed on. We do not inspect, log or store what is inside that traffic — it is your visitors’ requests to your apps.

SSH keys

When you set up remote access we store the public half of your key, its label and its fingerprint, so it can be installed on your machine. The private key stays wherever you generated it. We never ask for it and could not use it if you sent it.

Payments

Payments are handled by Polar. Card details never reach us — we store the order record: amount, state, and any refund. Historical receipts keep the billing email they were issued with, so changing your sign-in address does not rewrite past invoices.

Support

The support assistant uses your account data — your Macs, domains and connections — to answer questions about your own setup and to run live checks against it. That is how it can tell you whether the problem is on our side or yours.

If it cannot answer and passes you to a person, we keep that conversation and the email address to reply to, until the question is resolved.

Cookies and measurement

On our public pages only — this site, the pricing page, the guides — we use two tools, and only if you agree:

• Google Analytics counts visits and shows which pages get read.
• Microsoft Clarity records how pages are used: clicks, scrolling and movement, so we can see where people get stuck.

Neither runs on your account pages. Signing in, your console, your Macs, your domains, your billing — none of it is measured or recorded. If you decline, nothing loads and we clear what a previous visit left behind.

We do not sell data, we do not run advertising, and we do not build profiles for anyone else.

Keeping and deleting

Account data lasts as long as your account. Sessions expire on their own and you can revoke them yourself from your account page. Bandwidth records are short-lived reservations that are settled and cleared; the billing totals behind them are kept because they are financial records.

Want your account and its data removed? Email us and we will do it.

Asking us anything

To see what we hold, correct it, or have it deleted, write to hello@macserve.io. If something here is unclear or looks wrong, tell us — we would rather fix the page than leave you guessing.

MacServe is early. If we start using a new tool that touches your data, this page changes before it ships, not after. See also our rules on what you can host.